Terms and Conditions

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We are Yanagi Limited (The Company), registered in England and Wales under registration number 14914093, whose registered office is at 16 Pater Street, London, W8 6EN.

Yanagi Limited can be contacted using the following methods:

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Telephone: +44 7595677270
Email: yanagi.kensington@gmail.com

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Definitions

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Buyer:  the person who buys or agrees to buy the goods from the Seller.

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Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

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Goods: the articles which the Buyer agrees to buy from the Seller.

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Price: the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

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Seller means Yanagi Limited.

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Conditions

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These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

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All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.   

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We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

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Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

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These Conditions may not be varied except by the written agreement of the proprietor of Yanagi Limited (the Seller). 

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These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued.

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Price

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Ask us.

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Payment and Interest

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Payment of the Price shall be due after the issuing of the invoice, and paid as per the instructions provided by the seller during the ordering process.  

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Should the buyer not pay the amount due in full, then the seller reserves the right to cancel the order. 

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The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

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Goods

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The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

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Warranties

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The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].

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Delivery of Goods

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We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). 

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You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

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Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery or any other day when delivery can reasonably be expected.

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The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

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The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

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If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

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Title and Risk

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Risk shall pass on delivery of the Goods to the Buyer’s address.

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Acceptance of the Goods

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The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.  

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The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed. 

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Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. 

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Cancellation Rights

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Items may be returned to Yanagi Limited for the following reasons:

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• Where the product is faulty

• Where the product does not match the product that you ordered and you were not informed of this

• Where the product is unsuitable or you have changed your mind

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Where a product is unsuitable or you have changed your mind, you have 14 days from the date of receiving the item to let us know that you would like to return your item.

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If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

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Items that are not faulty must be returned to us in an unopened and unused, re-sellable condition with all packaging intact. 

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We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you, damage, visible wear and/or tear, and for any other reason deemed equitable when considering any depreciation in value of product returned to us.

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Prior to returning any item to Yanagi Limited, you must first contact us at by Email: yanagi.kensington@gmail.com

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Faulty Product Recovery

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Where you have received a product that is faulty upon arrival or subsequently develops a fault, we require the product back prior to us processing any repair, replacement or refund that you may be eligible for (the outcome being dependent upon our policies, and in line with the Consumer Rights Act 2015).

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If you have received a product that is faulty or develops a fault, and in the unusual event that we replace that product by sending you a direct or similar replacement product prior to the return of the faulty product(s), we require the original faulty product(s) to be returned to us. We will collect the product(s) from you, free of charge.

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Where we are unable to recover the product from you within 30 days of being made aware of the fault (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover.

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The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater.

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No reduction in price will be made to the invoice to take into consideration any fault – as we are unable to verify the fault, our assumption is that the product is not faulty. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount.

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Lost In Transit – Replacement Products

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If you have not received a product that has been sent to the delivery address that you entered into our system at the point of order, and we have accepted that the item has been lost in transit, we will resend the item to the stated delivery address (or a different delivery address if provided by you and approved by us).

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If subsequently, the product that had been lost in transit is delivered to you, you have a legal obligation to inform us of that delivery. We will then collect this product from you, free of charge.

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Where we are unable to recover the product from you within 30 days of being made aware of the delivery (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover.

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The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater.

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No reduction in price will be made to the invoice to take into consideration any fault, packaging problem, damage etc. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount.

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Cancellation By Us

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We reserve the right not to process your order if:

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• We have insufficient stock to deliver the goods you have ordered;

• We do not deliver to your area;

• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

• In our absolute discretion we determine not to provide the goods to you.

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If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us as soon as possible, but in any event within 14 days. 

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Liability

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Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund. 

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Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

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You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

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Changes To Legal Notices

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We reserve the right to change these terms and conditions from time to time.